The Textile Museum Shop Online staff is pleased to answer your questions about the status of an order, shipping and delivery rates and times, special shipping instructions, and product availability. Some of your questions may be answered below. Please review the information provided here carefully.
How to order? The Textile Museum Shop offers 100's of books and other merchandise related to rugs and textiles. Browse through our selection. When you find something you'd like to buy, go to the product's individual page and click "Add to Basket." This places the item in your shopping basket.
Go to "View Your Basket" -- which takes you to your shopping basket. Here you can see what you've ordered. You can also change the quantity of any item in your order by changing the number in the "Quantity" column and then click the Update icon. If you would like to delete the item, click the Delete Product from the basket icon under Update.
When you're ready to pay for the items in the shopping basket, click "Check Out." Your order will not be final until you have gone completely through the "Check Out" process and click "Confirm."
Orders will be filled upon receipt. Allow 5 to 7 business days for domestic delivery. Memberships take 10 to 15 business days to process. If any items are on backorder or unavailable, you will be notified via email. All orders will be confirmed when they have been sent and you will receive an email with a confirmation number.
Credit Card/Payment Options We accept Visa, MasterCard, and American Express. Once you have selected merchandise to purchase and are ready to Check Out you will need to enter your credit card information in the fields provided and select the credit card type from the dropdown menu. Please do not use spaces or hyphens to separate the numbers of your credit card. Click "Next" to transmit your order.
You may also pay by check or money order when placing an order by regular mail. Please make your check or money order payable to "The Textile Museum." Checks must be in United States dollars and drawn on a United States bank. Please do not send cash or international money orders.
Security Guarantee The Textile Museum makes every effort to ensure that all of the transactions that occur on its Web site are secure. Our secure server software utilizes Industry Standard encryption technology (SSL) that is among the best software available to safeguard Electronic Commerce transactions. SSL encrypts all of your personal information including credit card number, name, and address so that this information is secure as it travels over the Internet. Credit card information is not stored permanently on the Web server. We will retain your order information for our records, but this information is never shared with third parties.
If you want to buy something from The TM Shop Online and don't feel comfortable using your credit card you can order by phone, 1-202-667-0441 ext. 29 or fax your order to the Museum at 1-202-483-0994.
Shipping and Handling Charges The Textile Museum's standard shipping is via United Parcel Service (UPS Ground). Please note, if you have a P.O. or A.P.O. address your order will be shipped via US Mail. All domestic orders are insured. Shipping charges are calculated automatically for each order depending on the address and the total merchandise cost. If you would like to choose another method of shipping please mark the appropriate box on the Check Out form. If you choose another shipping option your order will be incomplete until a Textile Museum Shop Online representative emails you to confirm.
Shipping Chart for packages mailed within the continental United States sent Standard Shipping via UPS Ground:
Order Amount
Shipping Charge
$25.00 under
$10.95
$25.01 - $50.00
$12.95
$50.01 - $100.00
$15.95
$100.01 - $200.00
$19.95
$200.01 - $350.00
$24.95
Orders Over $350.00
$29.95
International Shipments and Orders to Alaska and Hawaii We can process orders and ship to almost anywhere. Customers are responsible for any applicable customs duties or taxes. If insurance coverage is desired, please indicate on the Check Out form. If insurance is not requested, The Textile Museum will not be held responsible if shipment does not arrive or goods are damaged. Please note that shipments to some countries cannot be insured.
Be sure to check the box for International/Hawaii/Alaska orders under shipping and handling on the Check Out form. Proceed through Check Out.
Sales Tax The Textile Museum Shop collects applicable sales tax for orders shipped to addresses in the District of Columbia. The sales tax on items purchased in the District is 6 %.
Other Ways to Order
By fax: Print your completed Check Out form and fax it to: 1-202-483-0994 Please include your daytime phone, fax numbers and e-mail address.
By mail: Print the order form, fill in your order and mail it to: The Textile Museum Shop, 2320 S Street, NW, Washington, DC 20008-4088.
By telephone: Call 1-202-667-0441, ext. 29 Tuesday through Saturday 10:00 am to 5:00 pm and Sunday from 1:00pm to 5:00pm (EST).
Return Policy We offer an exchange or return by original payment method on regular priced merchandise with a receipt within 15 days. Shipping and handling cost are non-refundable. Earrings are not retunable due to hygiene reasons. Mail return item(s) must be package carefully and enclosed with a copy of the original receipt/invoice. Cash and check refunds will be issued a check within 2 weeks.
Membership Members receive 10% off most purchases from The Textile Museum Shop Online. Textile Museum memberships may be ordered online through The Textile Museum Shop Online. Order a membership today. Memberships take 10 to 15 business days to process.
For more information or to order your membership by phone, please call 1-202-496-5064 , Tues. - Fri. 9:00 am - 5:00 pm; EST.
You can also become a member in person at The Textile Museum.
Gift Orders Check the box on the Check Out form if you are purchasing a gift for someone. Please include any special instructions in the space provided on the order form. A complimentary gift card can be included in your order.
Gift Certificates Gift certificates are available in the amounts of $25, $50 or $100 and can be redeemed online or in the Museum Shop.
Trade Orders Please contact us for product and price information
Help We would be happy to help you with your order. If you have any questions, please email This email address is being protected from spam bots, you need Javascript enabled to view it. You may also call us at 1-202-667-0441, ext. 29 from 10:00 am to 5:00 pm (EST) Tuesday through Saturday or fax us at 1-202-483-0994.
